Career Opening: Client Success Manager

Client Success ManagerERP-One is looking for a Client Success Manager (Delivery), located out of a major Canadian city. This position is fully remote.The Client Success Manager is a client-facing role, managing our client projects and leading our delivery teams. This role focuses on ensuring the successful delivery of client projects and requires someone who is a self-starter, has strong leadership skills, and is capable of working independently.

About Us

We deliver business-oriented technical solutions that maximize the power of our clients’ ERP systems. We provide an industry-leading level of service and expertise to our clients through our highly skilled, employee-based organization. As consultants, we’re experts in understanding our clients’ business needs. We are performance-driven and solutions-oriented. Our consultants are focused on pairing technical and business solutions to maximize our clients’ potential. Responsibilities:Resource Management

• Perform resource planning, allocation, forecasting, and reporting for the delivery teams

Project Delivery Management

• Oversee all active projects and service contracts across our client base
• Managed Services engagements in collaboration with the Managed Services Technical Lead
• Consulting projects in collaboration with Project Managers, Technical / Functional Leads
• Provide project budget / schedule oversight and issue escalations
• Provide exceptional customer experience and function as a bridge between the client and delivery teams
• Escalate issues to the Service Innovation Leader and/or Account Owner as needed

Operational Management

• Resource scheduling
• Review and approval of client work / time entry
• Review and approval of client billables

Service Innovation

• Work with the Service Innovation Leader and Technical / Functional Leads to identify and implement operational efficiencies and improvements

Experience and Qualifications:

• Bachelor's Degree/Diploma in Information Technology, Business, or related field
• Project Management Professional (PMP) certification an asset
• Minimum of 5 - 7 years’ experience in a Service Delivery Manager, Project Manager, or Operations Management role
• Minimum of 8 - 10 years’ experience in the IT industry with knowledge of infrastructure and business applications
• JD Edwards EnterpriseOne experience considered an asset
• Excellent verbal and written communication skills
• Bilingual English/French would be an asset
• Excellent customer service skills
• Ability to meet and work under tight deadlines
• Strong engagement skills and ability to lead a remote team
• Methodical approach to work, with a strong focus on accuracy and quality
• Solid Microsoft 365 experience (Word, Excel, PowerPoint, SharePoint)

Applicants must be legally able to work in Canada.How to apply:Please send your resume and cover letter to careers@erp-one.com.We thank you for your interest. Only candidates who meet the qualifications will be contacted.